Exploring the success factors of state website functionality: an empirical investigation
نویسنده
چکیده
Analyzing information technology (IT) success factors is not a recent academic and practical interest. The last two decades have been rich in studies exploring the phenomenon of IT success/failure in both private and public organizations. However, many of the previous studies hypothesized only direct effects and did not allow more complex relationships between different categories of factors. Based on Fountain’s technology enactment theory, this study develops a model to explore the influence of organizational, institutional, and contextual factors on the functionality of e-government state websites in the US. Data about all 50 states were gathered from available published sources and the theoretical model was evaluated using partial least squares (PLS). Organizational factors such as size of the IT organization, budget structure, IT training, in-house development, outsourcing, and marketing strategy were found to have a significant direct effect on state website functionality. The availability of resources for state government agencies represented by the overall size of the state economy also has a significant direct influence. Institutional arrangements, political orientation, and demographic factors have an indirect effect on state website functionality.
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